Selçuk Üniversitesi Tıp Fakültesi Hastanesi

Our Corporate Information

Detailed information about our hospital

Our Ethical Values

Our ethical values are the priority of all our employees and our expectations are listed below.

If any impropriety is detected in the ethical values and binding issues below, you can report to the Ethics Committee, apply, make an Adverse Event Notification, or convey it to the Hospital Administration.

1. Working in full compliance with the Patient Rights Directive,

2. Acting in accordance with ethics (moral and humanitarian values) and laws,

3. In force majeure situations; supporting the institution.

Selcuk University Faculty of Medicine Hospital Ethics Line

Dear Employees and Stakeholders;

As Selcuk University Faculty of Medicine Hospital, we adopt compliance with policies and rules regarding working life as our basic principle.

In this direction, we work in open and transparent communication with all our stakeholders. We have an Ethics Line for our employees, local people and all parties with whom we have business relations (Supplier, subcontractor, subcontractor employees, employer, business partners, etc.) to report behaviors that violate the Code of Conduct or Company Policies and to receive advice on issues they have doubts about in this area.

Our employees and all relevant stakeholders can report their concerns that they cannot resolve by meeting with their managers or local project management to our Ethics Line or email address.

When such concerns arise, we recommend that employees first consult their supervisors. If their concerns are not resolved in this way, employees can reach us using the number below or by email.

Some forms of violation or misconduct that can be reported are:

Ethical Dilemma
All Kinds of Discrimination
Ethical Challenges
Unethical Behavior
Environment, Health and Safety Issues
Workplace Disputes and Abuse of Duty
Information Protection and Data Privacy
Threat and Physical Violence
Human Rights and Employee Rights Problems and/or Violations
Bribery and Excessive Gifts
Unfair and Personal Benefit
Leakage of Confidential Information
Unequal Treatment of Employees
Neglect and Abuse of Duty
Conflicts of Interest
Cultural Conflicts

It is based on the principle of maintaining confidentiality as much as possible and sanctioning good faith reporters is strictly prohibited.

The Ethics Line is accessible on weekdays from 09:00 to 17:00.
The report can be made anonymously at the request.

Ethics Line Phone: 0 332 224 41 21
Ethics Email Address: hastahaklari@selcuk.edu.tr

Human Dimension in Quality

Patient satisfaction is essential at Selcuk University Faculty of Medicine Hospital. For quality health service, together with proper organization, sufficient number of health manpower in terms of quality and quantity is also needed. In order to achieve this, investment is made in human quality.

In our hospital, services are provided with a trained and expert staff in every field. Since health services cannot be postponed or substituted, Selcuk University Faculty of Medicine Hospital has created an infrastructure in accordance with modern healthcare requirements. The correct and appropriate use of the latest facilities offered by technology is one of the main factors that provide multifaceted assurance and satisfaction to the society, families and individuals receiving health services.

In addition, ensuring maximum respectful and qualified human resources for patients, which is the basic element in providing health services, is also of great importance. At Selcuk University Faculty of Medicine Hospital, continuous development and improvement programs are implemented to always achieve better quality than the current quality.

Our Quality Policy

Quality in Health: It can be defined as the degree to which the health service can best meet the determined or possible needs and expectations of patients and their relatives.

A 'Quality Management Unit' has been established in our hospitals in order to comply with national and international standards, ensure coordination between units, follow department goals and evaluate related analyzes, evaluate patient and employee surveys, and manage self-assessments.

Selcuk University Faculty of Medicine Hospital Quality Assurance Policy is to work with a leadership understanding that always prioritizes institutional success and ensures timely foresight of necessary work and procedures.

It is to provide our patients with easy access, fast, safe diagnosis with our state-of-the-art diagnostic tools with our doctors specialized in their fields and other health personnel who are well-trained and continuously provided with in-service training by us, and to provide world-class treatment service.

This service is implemented according to the current laws and regulations, with sensitivity to ethics and patient rights. It is to be a pioneer in the region we serve and to share our knowledge with our patients and professional environment. Our aim is always to use all the possibilities of medicine and technology for continuous improvement on behalf of our patients and employees, staying true to the principle of "Human Dimension in Quality".

Corporate Productivity Sustainability

Our Corporate Productivity Sustainability Strategy:

Doing the job well, correctly and in accordance with procedures
Developing society
Valuing employees
Reducing environmental impact

Our Corporate Productivity Sustainability Policy:

As a pioneering and global hospital, we provide high quality services.
We contribute to the development and prosperity of countries with the projects we carry out; we ensure reliability by prioritizing occupational safety, quality and appropriate cost in the work we do.
We grow our business with an ethical, transparent and accountable corporate governance approach and a sustainable growth vision.
We provide personnel employment and contribution to local economies. We support socio-economic development by supporting regional needs.
We attach importance to stakeholder participation. Our inclusive strategy not only takes into account the expectations of our stakeholders, but also reduces our risks and helps us establish long-term and permanent relationships.
We respect human rights, oppose all kinds of discrimination, promote equal opportunities and expect the same sensitivity from our business partners.
In addition to ensuring the health and safety of our employees, who are our most priority stakeholder, we provide them with a fair and participatory working environment and contribute to their development.
We measure and evaluate the environmental and social impacts of our activities; we improve our processes to reduce our negative ethics.
We support the fight against climate change and take care to protect natural resources.
We support the development of new generations by investing in education, culture, art and sports

Personal Data Protection

As Selcuk University Faculty of Medicine Hospital, we attach great importance to the processing of personal data of relevant persons in accordance with the law. In this direction, considering the privacy principles determined by the United Nations (UN), we respect the protection and privacy of personal data and work meticulously on this issue. We take all necessary measures to ensure the privacy of relevant persons and personal data security at the highest level.

1. Identity of the Data Controller

As Selcuk University Faculty of Medicine Hospital, we process the personal data of the people to whom we provide health services and their relatives as data controllers by taking the necessary technical and administrative measures. Relevant persons can benefit from the explanations in this clarification text about their personal data processed during this process.

2. For What Purpose Personal Data Will Be Processed and the Legal Reason for Processing

Personal data of patients and their relatives:

Ensuring Operational Security: For the purpose of conducting operational processes in health services and ensuring operational security, with the conditions of protecting the rights of the parties and fulfilling the contracts for the provision of health services, as an authorized health institution in terms of special category personal data,

Ensuring Compliance with Legal Legislation: Our activities are processed for the purpose and condition of being carried out in accordance with the relevant other legislation, especially the Ministry of Health legislation, and providing information to authorized persons, institutions and organizations.

Collection of Health Service Fee: In the processes of collection of health service fee, it is processed with the condition of direct performance of the contract for the purpose of conducting finance and accounting activities and following legal affairs, with the condition that it is explicitly provided for in the laws and as an authorized health institution in terms of special category personal data, with the condition of protecting and using the right in the processes of collection of health service fee, with the condition of obtaining explicit consent of the relevant person in the transfer of health data to insurance companies.

Information About Current Diagnosis and Treatment Methods, Promotion: In sending messages for the purpose of promotion, information and communication, with the condition of obtaining explicit consent from patients and their relatives,

Emergency Management: It is processed with the condition of obtaining your explicit consent in sharing information about your general health status in emergencies.

Satisfaction Surveys: It is processed based on the legal reason that data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person, for the purposes of conducting product and service loyalty processes, receiving and evaluating suggestions for improving business processes, conducting customer relationship management processes, conducting activities for customer satisfaction.

3. To Whom and For What Purpose Personal Data Can Be Transferred

Ensuring Compliance with Legal Legislation: Personal data of patients and their relatives are transferred for the purpose of providing information to authorized public institutions and organizations, especially the Ministry of Health, Social Security Institution, Provincial Health Directorate, for the purpose of conducting finance and accounting activities. For the purpose of conducting finance and accounting activities, personal data of patients and their relatives are also shared with banks in the process of creating payment plans and with the certified public accountant who receives external services in accounting processes.

4. Method of Collecting Personal Data

Data of patients and their relatives are provided directly by these persons and processed into patient registration systems by Hospital personnel. If you prefer to use the appointment creation, online meeting, e-result, medication tracking functions on our website (https://hastane.selcuk.edu.tr/) and/or mobile application, your data will be obtained through these channels. Paper forms, registration documents, policies, invoices, ID photocopies are also used in the provision of health services. If patients and their relatives prefer to communicate with the hospital through email use, telephone, website and social media accounts used by Selcuk University Faculty of Medicine Hospital, personal data are recorded through these means.

5. Rights of the Relevant Person

People receiving health services from Selcuk University Faculty of Medicine Hospital and their relatives can always exercise their rights in Article 11 of Law No. 6698 on Protection of Personal Data. People receiving health services and their relatives should be sure of the currency and accuracy of the contact information they provide to Selcuk University Faculty of Medicine Hospital to be used both in exercising their rights in Law No. 6698 and in other contractual and legal relations they have with Selcuk University Faculty of Medicine Hospital, we inform you that Selcuk University Faculty of Medicine Hospital will not be responsible for the incorrect or incomplete declaration of contact information and for not updating it in case of change.

If you have any rights or requests that you want to use within the scope of the above articles for all your applications regarding your personal data, you can send a file in "Word or pdf" format that you wrote to Selcuk University Faculty of Medicine Hospital by signing it with a secure e-signature to hastaneiletisim@selcuk.edu.tr or by cargo, a petition bearing your wet signature can be sent to "Akademi Mahallesi Yeni Istanbul Caddesi No:313 Selcuk University Alaeddin Keykubat Campus Selcuklu/Konya 42130".

Baby-Friendly Hospital

Dear Parents, breastfeeding is the most natural right of every baby. Any behavior that prevents a baby from being breastfed in the absence of any medical problem is child abuse. We are trying to do our best to protect breast milk, which is the most natural right of children, and to ensure that our children grow up healthier. We know that a healthy child means a healthy future.

Our hospital, which has the principle that "All mothers and babies have the right to be healthy. Every baby should be fed with breast milk, which is a unique food to be healthy", carries out the following activities to support expectant mothers and mothers in initiating and maintaining correct and effective breastfeeding:

Our hospital is "BABY FRIENDLY" and works for your babies to grow healthy.
Our institution has a written "Breastfeeding and Lactation" policy and this policy is implemented in feeding babies.
In line with our hospital policy; training is provided to all our health personnel at regular intervals in order to equip them with knowledge, competence and skills to support mothers in breastfeeding.
Our hospital is monitored through an automation system and a data management system.
Pregnant women and their families are informed about the importance and management of breastfeeding. Panels, posters, videos, breastfeeding guides and brochures that explain the importance of breast milk and encourage breastfeeding are used in the hospital. All pregnant women and breastfeeding mothers receiving health services from our institution are educated about the importance of breast milk and breastfeeding.
Following the birth, skin-to-skin contact between babies and their mothers is ensured as soon as possible and breastfeeding is started immediately. Support is continued to mothers at every stage until they breastfeed completely without problems.
Support is provided to mothers in initiating and maintaining breastfeeding and managing frequently encountered difficulties. Mothers are guided on milk expression techniques.
In our institution, unless there is a medical necessity, no food or liquid other than breast milk is given to the newborn, all babies are fed only with breast milk. Our health personnel do not make any suggestions about the use of breast milk substitute products. In case of medical necessity, formula product use is taught individually.
International practices regarding breast milk substitutes have been adopted in our institution. It is strictly forbidden to distribute free samples and promotional brochures, and to engage in various seminars, meetings, etc. activities by cooperating with companies. It is the duty and responsibility of our institution to explain the benefits of breastfeeding and the dangers of artificial feeding not only to mothers but to all members of the family. In case of detection of international practice violation, it is mandatory to notify the relevant authorities.
The mother and baby are provided to stay in the same room for 24 hours so that they can easily provide visual and tactile contact.
Mothers are supported in recognizing the signs their baby gives when hungry and responding to them, and it is recommended that they breastfeed their babies whenever they want.
Counseling service is provided to mothers and their families about the risks and harms of bottle and pacifier use that prevents breastfeeding continuity.
In our institution, there are breastfeeding rooms at 4 different points where mothers can comfortably breastfeed their babies.
Mothers are encouraged to feed their babies exclusively with breast milk for the first 6 months, and to continue breastfeeding with appropriate complementary feeding after 6 months until at least 2 years of age and beyond.
Breast milk is primarily preferred in feeding premature babies. The milk of mothers of babies in intensive care is stored under appropriate conditions and given to their babies with appropriate methods (cup, syringe, spoon).
Parents and their babies are informed about the centers where they can access continuous support and care services for breastfeeding before discharge procedures.

After the mother and baby are discharged, there is a Lactation and Relactation unit in our institution to ensure the continuity of breastfeeding, to consult on problems that may be encountered and to make controls.

Contact number: 0 332 241 50 00

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