Patient Rights

Selçuk University Faculty of Medicine Hospital Patient Rights Unit started to provide services in May 2010. Our patients can apply to the unit where Patient Rights applications are carried out through e-mail, telephone, complaint boxes and personal application. The problems communicated to the unit are primarily tried to be resolved on site as much as possible and the results of all applications evaluated by the Patient Rights Board consisting of 8 people are notified to the applicant by registered mail with return receipt. All complaints, suggestions and thanks reaching the unit are evaluated and the information obtained in this direction is used in the development of hospital services in order to provide better quality service to our patients. In addition, training on patient rights and communication is given to hospital personnel at certain periods by the unit. Everyone who applies to our institution to receive health services has the right to;

1. Receiving service within the framework of justice, fairness and equality principles,
2. Learning what all kinds of services and facilities are,
3. Choosing and changing the health institution from which they receive service,
4. Learning, choosing and changing the identities, duties and titles of the physicians and other personnel who will provide and are providing service,
5. Receiving all kinds of health services in an environment suitable for privacy,
6. Having consent taken in medical interventions and benefiting from the service within the framework of consent,
7. Refusing treatment and requesting its discontinuation,
8. Refusing treatment and requesting its discontinuation,
9. Receiving health services in a safe environment,
10. Fulfilling religious obligations within the scope of the institution's facilities and within the framework of administrative measures,
11. Receiving friendly, kind, compassionate health services with respect, care and attention,
12. Receiving health services in an environment where all hygienic conditions are provided and all noise and disturbing factors are eliminated,
13. Accepting visitors in accordance with the procedures and principles determined in the institution,
14. Requesting to have an attendant within the scope of the legislation, the facilities of health institutions and organizations and if the physician deems appropriate,
15. Using all kinds of application, complaint and lawsuit rights within the framework of legislation in case of violation of their rights,
16. Benefiting from health services as long as necessary,
17. The right to express their thoughts about the services provided.

For communication: Phone: 0332-241 50 00 Fax: 0332-241 77 91 E-mail: hastahaklari@selcuk.edu.tr